Provide support to the management team for the Online MBA (OMBA) program. Assist the Success Manager with day to day operations that includes working with different stakeholders - learners, faculty, and course management.
This is a remote position with a need for reliable internet access, and a space to discuss confidential learner information. The hours can be adjusted but expected primarily during working hours of 8:00 am to 5:00 pm Eastern time with potential for occasional work outside of those hours.
Assist in supporting program team members with the day-to-day operation of program management.
Manage student experience and provide learner support as a main point of contact, assist with learner communications and engagement.
Work with team to monitor learner metrics and provide outreach and resources to struggling learners.
Work with Learning & Engagement team to ensure exceptional learner experience in courses.
Assist in supporting faculty during course offerings.
Must have strong people skills and be able to effectively communicate with a broad range of stakeholders.
Experience working in highly collaborative teams; strong organizational, administrative and time management skills required.
Ability to solve problems, analyze data, and summarize information.
Ability to build positive relationships with learners, partners, faculty, and across departments.
Preference of higher education experience working in academic services, learner support, or online programs.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.