Residence at Heritage Park and Lexington Court Position Summary:
As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:
Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities
Respond to resident and prospective resident calls and emails promptly in the morning
Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
Tour prospective residents with energy and enthusiasm the Weidner way
Ensure successful leasing by facilitating the application process at the end of the tour
Review and process all applications immediately upon receipt
Timely and respectful communication with applicants upon receiving results
Follow Weidner Move In Experience with all approved applicants
Maintain and follow up on traffic in queue
Shop competitive properties at least monthly; Adhere to daily marketing and leasing strategies
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidnerâ™s quality standards
Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
Accompany vendors to vacant and/or occupied units, as needed
Assist with lease renewals in a timely manner and promote resident retention
Ensure leasing office is clean, orderly, and professionally presentable at all times
Create, store and maintain residential files, while ensuring strict confidentiality
Collect revenues; including rents, deposits and fees
Accept and document service requests; follow up upon completion
Follow all company key logging and storing procedures
Regular and effective communication with Community Director
Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Qualifications:
Prior customer service experienced required
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn and contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi and ADP experience preferred; Willing and able to learn new software programs
Follow Weidnerâ™s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state, and federal laws
Prompt, regular attendance; wear company dress code / uniform and maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work outside of normal scheduled hours as needed
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
US driverâ™s license, vehicle and vehicle insurance must be valid and unexpired at all times
We are a property management company with apartments throughout the United States and Canada. We have been in business for over 30 years and continue to grow every year. We are a low cost provider of quality rental homes.
