Job Summary

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.

Position Description

• Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned.

• Maintains all assigned areas in a clean, orderly, and sanitary manner.

• Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas.

• Restocks restroom and kitchen area consumable supplies daily.

• Broom sweeps, dry/damp/wet mops hard surface floors, and stairs as assigned.

• Dust and/or wash furniture, walls, and horizontal surfaces.

• Vacuum carpeted floor surfaces using light and/or heavy-duty vacuums.

• Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points.

• Strips, waxes, and burnishes floors using power floor machines.

• Operates heavy-duty wet pick-up machines to remove liquids from floor surfaces.

• Washes interior windows and first-floor exterior windows.

• May be assigned to perform residential housekeeping during Reunion/Commencement events.

• Performs related duties as required.

• May be required to move furniture or other heavy objects for extended periods of time.

• Performs snow removal assignments including shoveling, sweeping, and applying ice melt or sand.

• May be required to operate equipment, including heavy floor machines.

• May be required to use ladders on a regular basis.

• May be required to work occasional overtime in support of business needs.

Basic Qualifications

• A minimum of 1 year cleaning industry experience required

• Basic proficiency in the English language including reading, writing, and speaking

Additional Qualifications and Skills

• Provide responsive customer support in all phases of custodial and related building operations.

• Must be quality-focused, customer service oriented, and able to routinely communicate clearly in the English language with co-workers and customers in a professional environment.

• Must observe and comply with all standard safety codes and practices and perform work in accordance with recognized industry and university standards.

• May be assigned to work independently or as part of a team under the guidance and direction of the Area Supervisor and/or Crew Chief.

• Must be available to respond to off-hour emergencies as needed.

• May be required to work occasional overtime in support of business needs.

• Required to wear a clean, neat uniform and always maintain a professional image.

• Must always display and wear an ID badge.

Emergency Status Designation:

• Critical Operations Personnel

Special Requirements:

• Required to wear a clean, neat uniform and always maintain a professional image.

• Must always display and wear an ID badge.

Physical Requirements

• Ability to perform repetitive tasks as listed in the Duties and Responsibilities.

• Such tasks require repetitive stooping, bending, reaching, and carrying, especially vacuuming, sweeping, and mop stairwells, performing high and low dusting or cleaning, etc.

• Must be able to tolerate dust and other airborne particles as well as approved cleaning chemicals.

• Must be able to lift and carry up to 40 lb. routinely, daily.

• May be required to lift and carry five-gallon pails of cleaning liquids at various times (weighing up to 40lbs.)

Working Conditions

COVID-19 – The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Additional Information

• Harvard University requires pre-employment reference and background screening.

• We regret that Harvard Central Administration & Campus Services does not provide work authorization and/or visa sponsorship.

• This position has a 90-day orientation and review period.

Interviewing at Harvard:

When Submitting Your Candidacy on our Harvard Career Site: https://hr.harvard.edu/jobs

• Please provide a cover letter with your application (resume) and upload it as one PDF document

About Campus Services

Campus Services is a multi-department organization within Harvard's Central Administration providing a wide range of non-academic services to the University community. We employ more than 1,600 employees, 66% of which are front-line service and trades workers. Our workforce is also quite diverse, with employees representing 20+ countries.

We service the university by supporting Campus Operations, supporting international students and programs, bringing the Harvard Community together and our Campus Services shared services.
Learn more about Campus Services at: www.campusservices.harvard.edu

Accessibility:

Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department at: https://accessibility.harvard.edu/

Benefits

We invite you to visit Harvard's Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on the date of hire), and up to 12 weeks of paid leave for new parents who are primary caregivers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability, and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Programs, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options are handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts, and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Harvard University Central Administration's commitment to Diversity, Inclusion, and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity. Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We aim to foster a campus culture where everyone can thrive, a key to which is ensuring that each of us experiences a profound sense of inclusion and belonging. ​For more information, visit our page: https://hr.harvard.edu/diversity-inclusion-belonging

About Harvard University Campus Services

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

Connections working at Harvard University Campus Services