Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public Act as a liaison with tenants "Beyond the Booth" Guest Services does not stop at the kiosk and should be carried out at all times.
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
shift reports and logs
distribution of gift-with-purchase items
Telephone, Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events as per the Makerting Director
Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
Professionally respond online to customer service inquiries on KIPSU
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
Availability for flexible shifts.
Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a "team" environment
Various computer skills - Microsoft Office
Competent in Social Media, Facebook, Website, etc.
We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre.
must be accountable and punctual
Creative and self motivated
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to firstname.lastname@example.org. Please refer to the job title and job location when you contact us.Cushman & Wakefield s'engage a respecter l'equite en matiere d'emploi. Notre objectif est d'offrir un milieu de travail diversifie, inclusif et exempt d'obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'acceder a toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel a email@example.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.