Office Assistant positions are held by both graduate and undergraduate students. Office Assistants are members of the Department of Residence Life and Housing who are to be compensated hourly for working at one of the Central Office receptionist desks or the Residential Education Office reception desk. The Office Assistants for the Central Office provides administrative support to all professional staff members for the department and reports to the Housing Operations Coordinator or their designee. The Office Assistants for the Residential Education Office report to the Housing Operations Coordinator or their designee. The following responsibilities comprise the significant duties assigned to Office Assistants. Other duties may be assigned.
Assist in maintaining the reception area during the hours of 8am to 5pm.
Keep an accurate account of all hours worked by clocking in and out of ADP on time.
Management of office functions including typing, proofreading, developing flyers and program materials, creating and working with databases, answering the phone, processing mailings, and appointment scheduling.
Complete an accurate inventory of all items at the desk(s) at the start of every shift according to prescribed guidelines.
Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by supervisor, or their designee.
Maintain a clean and orderly desk and reception area by adhering to supervisor guidelines for maintaining logs, passes, cards, paperwork, project documents, etc.
Assist with tours, walks, lockouts, and overall community support.
Customer Service Responsibilities
Assist Cleveland State University and the Department of Residence Life and Housing in answering questions from students, families, staff, and visitors, and them to the appropriate means of obtaining the requested information whether in person, via phone, or via email.
Answer the service desk telephone and transfer calls according to guidelines and procedures outlined by the supervisor and the Central Office Assistant Manual.
Greet everyone who enters the office with a smile, positive attitude, acknowledgement, attentiveness, good posture, professionalism, and respect.
Data entry and cross-referencing spreadsheets and information
Assist with move-in packets, material preparation assembly and proper distribution
Attend and assist with check-ins and check-outs
Complete and submit Maintenance Requests as needed
Attend all scheduled meeting and training sessions as directed by supervisor
Assist in the implementation of departmental surveys, research studies, etc.
Adhere to University Student Code of Conduct, all residential handbook policies and procedures, and Office Assistant expectations and policies.
Other duties as assigned by the Department of Residence Life and Housing and its administration.
Terms of Employment
Be enrolled in twelve (12) academic credits for Fall 2023 semester at Cleveland State University. Graduate students are required to be enrolled in nine (6) academic credits. Students who drop below full-time status once hired may not continue to work. Students who have been dismissed from or leave the University during the time of their employment will be separated immediately. There is no credit hour requirement for Summer employment.
Maintain at least a 2.5 cumulative grade point average. Student grades will be checked at the end of each semester and summer session.
Must maintain a good conduct standing with the University and the Department of Residence Life and Housing, as discerned by the Director for Residential Education.
Period of employment is determined by the need of the department and the applicant's preference. Typically, the employment term is for the academic school year (Fall & Spring). Training and preparation for Community Desks and Mail Operations will require the student's attendance and participation in training and activities prior to the start of the fall semester.
Salary is $12.00 per hour.
Any student employee is allowed a maximum of 25-29 hours per week for all RLH employment combined during the academic year.
International student employees cannot exceed 20 hours per week.
The hourly range for this position is $11-$13
The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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