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Customer Service Associate II - Part Time-1
Works under general supervision, supervises daily service area activities, and provides customer support to a service area. Work hours: This position requires 19 hours per week on campus.Essential Duties and ResponsibilitiesGreets customers and responds to difficult customer inquiries and complaints.Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.Adds, verifies, retrieves, and changes customer orde


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