The Operations Assistant (OA) serves as the first line of contact for visitors and students at the Vancouver Campus. They will have a broad knowledge of campus operations and provide seamless service by greeting, fielding questions, and referring inquiries to appropriate staff as needed. The OA will serve as a resource and provide support services for our campus community and ensure that students and faculty are appropriately set up to conduct classes and supports event organization and hosting, both online and on-campus. They respond to requests from current and prospective students, professors, staff colleagues and event attendees, and follows up with them to ensure satisfaction, all while approaching each encounter in a courteous and service-oriented manner. The position also ensures that timely and flexible operations support is available as the campus rapidly expands its enrolment, and scales its programs and infrastructure as part of its strategic growth as part of Northeastern's regional network.
The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy working with diverse populations and be comfortable working independently.
The successful candidate will have outstanding customer service and interpersonal skills, and proficiency in Microsoft Office Suite and G Suite. Experience with Canva or other design software is preferred. Detail oriented with a focus on quality and accuracy is desired. Must be able to learn quickly in a technical environment, and operate video conferencing equipment, printers, copiers, and computers. Flexibility, a positive attitude, and commitment to excellence are vital.
Percent of Time
Key point of contact: 35
acting as the first point of contact for students and faculty ensuring that classes and campus activities are set up for success
acting as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students
ensuring that campus amenities are fully supported and available to the community
Campus operations and event support: 30
troubleshooting technical issues and assisting with classroom technology;
assisting with room setup, breakdown, and reconfiguration;
assisting with student orientations and campus events;
ensuring facility related issues are reported and followed up on in a timely fashion
Completing administrative duties: 35
including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials;
maintaining the campus areas in a clean and stocked manner;
administration support to regulatory submission and review processes;
administrative support relevant to campus operations, safety protocols, and University policies and procedures;
special projects as assigned
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.