Office Support, TRIO Educational Opportunities Center
Grand Rapids Community College
Location: Grand Rapids, Michigan
Internal Number: 3793431
Office Support, TRIO Educational Opportunities Center
Date: January 10, 2023
Position Title: Office Support, TRIO Educational Opportunities Center
Department: Student Success
Job ID: 1464
Work Hours/Schedule: 20 hours/ 52 weeks, *Flexible - ability to accommodate a flexible work schedule, including
evenings and weekends as needed. (Grant funded through 08/31/2026)
Compensation: APSS, Level A, Step 1 - $18.69/hour
Reports to: TRIO Educational Opportunities Center Project Director
Posting Close Date: Open until filled
Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is designed to enhance employees' health and well-being. Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:
Six health insurance plan options (includes a high deductible plan with a health savings account option).
A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery).
Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans)
Tuition benefits at GRCC for you, your spouse and your dependents.
Tuition reimbursement at other higher education institutions for you.
Generous time off that includes sick, vacation and personal leave banks.
Paid holidays and holiday shutdown period in late December!
Grand Rapids Community College's Educational Opportunities Center (EOC) offers academic and personal counseling,
tutoring and mentoring, career and financial aid/literacy workshops, and assistance with completing college applications
and admissions processes. The EOC supports a wide range of adult learners with a focus on those who are unemployed
or underemployed, as well as prospective first-generation college students and those who are from low-income
backgrounds. The EOC will serve individuals in a 13-county region encompassing both urban and rural areas in Allegan,
Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, and Ottawa counties.
Programs and activities are specifically designed for learners with limited English proficiency, those with disabilities,
those facing housing insecurity, students aging out of foster care, and members of groups traditionally
underrepresented in higher education. The Educational Opportunities Center is funded for up to five years through a
federal U.S. Department of Education TRIO Educational Opportunities Center grant.
This position is responsible for performing all duties required for the efficient operation of the Educational Opportunities
Center and its related programming and processes. This includes providing secretarial and administrative support to the
EOC Project Director and other team members. Other key duties include, but are not limited to, ensuring EOC
participants receive a consistently excellent customer service experience and timely responses to all inquiries; the
scheduling, planning, and coordination of all on- and off-campus meeting and events; coordinating the development of
print media and other promotional materials and communications; maintaining accurate EOC records and files;
monitoring and reconciling EOC budgets monthly; and compiling data and reports for internal and federal grant
compliance purposes. Additionally, the Support Professional will support the EOC's efforts to expand secondary school
diploma attainment, financial aid applicants, and postsecondary college admissions and enrollment rates for area
residents of West Michigan.
Essential Job Functions
Perform all duties required for the efficient operation of the Educational Opportunities Center and its related
programming and processes.
Provide high-level secretarial support to the Educational Opportunities Center Project Director, Success Coaches,
and Peer Tutor.
Responsible for internal and external customer service responsibilities. These include, but are not limited to,
staffing the front desk, welcoming program participants and other visitors to the Educational Opportunities
Center, generating communications, and responding to inquiries via phone, email, text, and mail.
Sort, prioritize, and distribute incoming mail and other communications to appropriate EOC team members
in a timely manner.
Maintain and update the Educational Opportunities Center web pages.
Order and track supply, publication, and promotional materials inventory.
Coordinate EOC team member calendars and schedules to ensure office efficiency, support off-campus
engagement needs, and promote excellent customer service and support.
Coordinate, schedule, and assist with planning of all on- and off-campus prospective student events, seminars,
and workshops. Duties include, but are not limited to, arranging room and equipment use, coordinating staff
creating menus in collaboration with food services, and retaining guest speakers and entertainment.
Coordinate campus visits and field trips with various institutions. Schedule, create and maintain reservation
forms, send confirmations, post tour dates to web pages.
Arrange and schedule all internal and external meetings for EOC team members. This includes weekly EOC staff
meetings. Reserve meeting rooms, arrange for equipment needs and refreshments, prepare meeting agendas,
presentation slides, and other materials as requested. Take effective meeting notes, accurately transcribe,
distribute, and file accordingly.
Maintain general and confidential office files in compliance with the college's data security requirements.
Assist the EOC Project Director with the development and implementation of a variety of projects, initiatives,
and communication campaigns. Submit and coordinate print media requests, proofread, provide consolidated
feedback and information on desired revisions to the Communications Department.
Monitor and reconcile office/project financial transactions monthly via the creation of financial spreadsheets.
Balance budget line totals using query reports.
Compile budget, participant, and other data from a variety of sources (PeopleSoft, Data Warehouse, CRM, the
project database system, etc.) to create accurate summary reports as requested by the EOC Project Director or
Associate Dean of Enrollment Management and Financial Aid.
Support the grant budget development process timelines and prepare budget documents for submission in both
spreadsheet and narrative formats. Provide analysis of expenses, monitor allocated dollars and process
Maintain accurate records and files in compliance with federal privacy laws and grant administration requirements.
Act as the contact person for Payroll issues and information. Ensure that certified Time and Effort Certification
forms are submitted to the Grant Accounting Specialist on a bi-weekly basis.
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers
and performing the essential functions of this position.
Other duties as assigned to further the mission of the Educational Opportunities Center and to fulfill EOC goals
and performance objectives.
Marginal Job Functions
Develop contacts within a variety of college departments, as well as with external community organizations and
Attend professional development workshops and webinars to stay abreast of current trends and best practices
related to customer service, office administration, and Educational Opportunities Centers.
Associate's degree or comparable combination of relevant education and experience.
Bilingual, English-Spanish preferred.
A minimum of three years of secretarial or administrative assisting experience prefered.
Prior experience working in higher educational settings, preferably in student support services, or comparable
relevant experience preferred.
Experience in an educational setting that serves a diverse student body is preferred.
Preference will be given to a candidate who has succeeded in overcoming barriers similar to the target
population of TRIO EOC.
The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:
Communicating with Supervisors, Peers, or Subordinates
Interacting With Computers
Establishing and Maintaining Interpersonal Relationships
Organizing, Planning, and Prioritizing Work
Identifying Objects, Actions, and Events
Updating and Using Relevant Knowledge
Performing Administrative Activities
Making Decisions and Solving Problems
Communicating with Persons Outside Organization
Evaluating Information to Determine Compliance with Standards
Monitor Processes, Materials, or Surroundings
Resolving Conflicts and Negotiating with Others
Demonstrated knowledge and extensive software application experience, specifically Microsoft Office Suite, G
Suite, Blackboard, Navigate, financial aid-related web systems, databases, student information systems
(preferably PeopleSoft Campus Wide Information System), scheduling tools, CRM systems, and texting
Knowledge of data reporting systems, experience with data tracking, and preparing reports preferred.
Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
Ability to organize work, handle multiple tasks, and meet timelines.
Must enjoy working with the public and possess excellent customer service skills and knowledge of related best
Strong verbal and written communication skills are required.
Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may
Ability to lift and move up to 25 pounds.
Ability to sit for extended periods of time.
Must demonstrate initiative, attention to detail, and organizational and problem-solving abilities.
Self-motivated with the ability to work independently with minimal supervision.
Must be personable and energetic with a strong student service focus.
Must provide exceptional and compassionate student service while effectively managing student issues and
Ability to communicate effectively with a diverse student, staff, faculty and business partner population.
Must be able to effectively share complex information with students.
Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements.
Grand Rapids Community College will comply with any mandated health and safety requirements. Employees will be directed to our GRCC Policy(s) for compliance information.
Mostly office environments or participation in events at local businesses and community organizations. Some
activities may be held outdoors. Some travel required.
Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule,
including evenings and weekends as needed.
METHOD OF APPLICATION
Grand Rapids Community College is only accepting online applications for this position athttps://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will remain open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
The urban campus of Grand Rapids Community College is situated on a six-block area in the heart of Michigan’s second largest metropolitan area with a population approaching one million. GRCC, founded in 1914, is the oldest community college in Michigan, but the atmosphere is exciting and contemporary; its top-notch faculty, commitment to diversity in programming and campus lifestyle, and the strong spirit of community collaboration under the leadership of President Bill Pink, make it a vital and rewarding workplace. Known as “The Community’s College,” GRCC is responsive to the needs of surrounding business, economic, cultural and educational environments. The college offers credit and non-credit, associate degree and certification programs, and workforce training at both on- and off-campus locations so that students of all ages and abilities can pursue personal goals for higher education and/or enhanced job opportunities with success. For more information about GRCC, visit our website at www.grcc.edu