Primary Responsibilities:

• Processing ticket orders at window and via telephone, mail, or fax
• Process season ticket exchanges and ticket donations
• File and organize season orders and post mail orders to outgoing mail at the end of each day
• Work performances and events as required by manager
• Assist with special projects as needed

Physical Demands:  

Extended periods at work station, using a keyboard, viewing a computer screen and communicating by telephone and in person. Some special event set up and break down may be required.

Work Environment:

Work environment is generally quiet, and in an office setting, but intensifies during periods when the company is in production. Also, see Physical Demands section above re special events.

Travel/Other Requirements:

Reliable transportation required and must be able to travel statewide. Flexible schedule that will require working some nights and weekends to attend events, performances, rehearsals, etc.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Arizona Opera is an Equal Opportunity employer.  The Arizona Opera does not discriminate against an Employee or candidate for employment because of his or her race, color, religion, sex, gender identity, sexual orientation, national origin or nationality, age, disability, veteran status, marital status or any other legally protected status.  We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, engagements, assignments, training, discipline, termination, promotions or other conditions of employment or career development.  We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

Experience Requirements:

• Experience with customer service and organizational skills with a strong emphasis on multi-tasking and flexibility
• Experience with a high-volume call environment a plus
• Excellent communication skills (in-person, telephone, and in writing) are required, as well as an excellent work ethic and keen attention to detail
• Strong skills with PCs, Microsoft Excel and Word are required
• Experience with box office ticketing systems and Tessitura is a plus
• Available to work for extended weekends and evening hours

Computer Skills: 

• Proficient Microsoft Office including Word & Excel
• Proficient with Tessitura
• Proficient in web-based research tools

About Arizona Opera

Since 1971, Arizona Opera has produced over 200 fully-staged operas and concerts. As one of the only companies in the country to perform in two major metropolitan cities, Arizona Opera presents artists of both international stature and emerging talent, and each season balances debut artists and the return of favorite performers. In addition to producing five operatic main stage offerings each year in both Phoenix and Tucson, Arizona Opera offers in-school touring productions and numerous outreach events for children and adults of all ages. The 2021/22 Season will mark the company’s 50th Anniversary. Arizona Opera has recently reshaped its strategy around creating the most dynamic artistic program possible, based on a community-centric approach, as an essential tool in garnering the philanthropic growth necessary to properly support a company of our scale. This strategy shift has resulted in the company’s adoption of a new season model beginning in the 2018/19 Season, with the new Arizona Opera McDougall RED Series in the Fall, and the Arizona Opera Main Stage Series in the Winter & Spring, which is comprised of two beloved classics, and one large-scale contemporary work as part ...of the Marlu Allan and Scott Stallard Modern Masterworks Series. This transformational shift has not only inspired greater excitement in the work on our stage, but has also encouraged greater community investment in the form of contributed income.

Show more

Show less

Connections working at Arizona Opera