Processing ticket orders at window and via telephone, mail, or fax
Process season ticket exchanges and ticket donations
File and organize season orders and post mail orders to outgoing mail at the end of each day
Work performances and events as required by manager
Assist with special projects as needed
Extended periods at work station, using a keyboard, viewing a computer screen and communicating by telephone and in person. Some special event set up and break down may be required.
Work environment is generally quiet, and in an office setting, but intensifies during periods when the company is in production. Also, see Physical Demands section above re special events.
Reliable transportation required and must be able to travel statewide. Flexible schedule that will require working some nights and weekends to attend events, performances, rehearsals, etc.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Arizona Opera is an Equal Opportunity employer. The Arizona Opera does not discriminate against an Employee or candidate for employment because of his or her race, color, religion, sex, gender identity, sexual orientation, national origin or nationality, age, disability, veteran status, marital status or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, engagements, assignments, training, discipline, termination, promotions or other conditions of employment or career development. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
Experience with customer service and organizational skills with a strong emphasis on multi-tasking and flexibility
Experience with a high-volume call environment a plus
Excellent communication skills (in-person, telephone, and in writing) are required, as well as an excellent work ethic and keen attention to detail
Strong skills with PCs, Microsoft Excel and Word are required
Experience with box office ticketing systems and Tessitura is a plus
Available to work for extended weekends and evening hours
Proficient Microsoft Office including Word & Excel
Since 1971, Arizona Opera has produced over 200 fully-staged operas and concerts. As one of the only companies in the country to perform in two major metropolitan cities, Arizona Opera presents artists of both international stature and emerging talent, and each season balances debut artists and the return of favorite performers. In addition to producing five operatic main stage offerings each year in both Phoenix and Tucson, Arizona Opera offers in-school touring productions and numerous outreach events for children and adults of all ages. The 2021/22 Season will mark the company’s 50th Anniversary.
Arizona Opera has recently reshaped its strategy around creating the most dynamic artistic program possible, based on a community-centric approach, as an essential tool in garnering the philanthropic growth necessary to properly support a company of our scale. This strategy shift has resulted in the company’s adoption of a new season model beginning in the 2018/19 Season, with the new Arizona Opera McDougall RED Series in the Fall, and the Arizona Opera Main Stage Series in the Winter & Spring, which is comprised of two beloved classics, and one large-scale contemporary work as part ...of the Marlu Allan and Scott Stallard Modern Masterworks Series. This transformational shift has not only inspired greater excitement in the work on our stage, but has also encouraged greater community investment in the form of contributed income.