The LVAD Financial Coordinator assists Advanced Heart failure and VAD-MCS patients with financially screening and planning for their advanced HF therapy, implant surgery and future medical needs as well as assuring billing compliance. Manage and work closely on Advanced HF-VAD evaluation transfer with the Transfer Center. Work on pre and post Advanced HF-MCS referrals, authorization. Established patients' registration and appointments. Work closely with Incumbent will assess the patient's detailed insurance benefit information, advise patient regarding insurance issues and completes a financial review with patients and family members during the initial evaluation. Serves as a resource for patients and family members on financial matters throughout the transplant/donation process. Functions as a member of the Patient Selection Committee by providing up-to-date and accurate input regarding each patient's financial clearance. Provide assistance with program analytic and quality improvement. Works in conjunction with the Outreach Coordinator to establish and maintain business relationships with medical groups and external case managers to increase referrals and improve patient experience and efficiency of evaluation process. Advises leadership and colleagues on financial/insurance processes for transplant as it relates to new policies and protocols. Educates various audiences (both clinical and non-clinical) regarding insurance coverage, contracting, criteria for transplant listing and transplant program financial protocols.
Hourly Rate Minimum $28.02 Midpoint $38.84 Maximum $49.66
Core Organizational Functions:
ACCOUNTABILITY: Responsible for the achievements and success of UC Irvine Health. Follows through and meets commitments; accountable for own actions and supportive of colleagues; presents self in appearance and actions in a manner that conveys professionalism and pride in area of responsibility; projects a positive presence and ensures that work related or personal frustrations are kept separate from patient care and professional activities; takes responsibility for problems and solutions; follows existing policies and procedures.
RESPECT: Foster an environment of mutual respect and trust among ourselves and with all whom we serve. Is always compassionate and empathetic for both patients and team members; makes eye contact, smiles and or greets every individual using the individual's name, if known; treats all guests and co-workers with the utmost respect, dignity, courtesy and respects their confidentiality; arrives to meetings on time; keeps personal conversations with other employees offstage, out of earshot of patients and visitors.
INTEGRITY: Tells the truth and strives to earn the trust of those around us. Takes pride in their work, being honest and accountable in their words and actions; meets or exceeds department defined service expectations; makes the right decision in the best interest of UC Irvine Health.
INNOVATION: Seeks ideas and approaches that can change the way the world discovers, teaches and heals. Approaches work creatively and continuously looks for new and flexible ways to solve problems; encourages and implements ideas to improve safety, customer service and operational performance; works to create efficient and effective systems so that time is not spent repeating and fixing problems; initiates and supports change.
SERVICE: Collaborates to effectively and compassionately serve our patients, each other and the community. Anticipates customer's needs; maintains a calm, quiet, healing environment; accepts assignments graciously and carries out duties with pride; recognizes that every individual has an area of expertise and his/her contribution is valuable; keeps patients, families, customers and team members informed about time, thanks the person for waiting, and apologizes for delays.
EXCELLENCE: Committed to achieving the highest level of excellence in patient care, discovery and education. Demonstrates pride; practices humility; embraces greatness; encourages and praises others for work well done; learns to grow developing self and others personally and professionally; is accurate and strives for excellence; creates a positive and productive work climate.
Demonstrated experience with third party payers
Demonstrated experience working in a hospital or medical office setting
Demonstrated experience with referral authorization process
Demonstrated work experience with computer software programs such as MSOffice
Four years' experience in a related field or similar position, or a Bachelor's degree in business, health, accounting or related field, etc. ; or four years in combination of education and experience
Demonstrated work experience interpreting and communicating health plan/insurance benefit coverage
Must demonstrate general understanding of medical terminology
Excellent verbal and written English communication skills
Demonstrated experience working with a variety of payors including Medi-Cal, Medicare, managed care, indemnity insurance and other governmental programs
Multi-tasking, time management and prioritization skills
Bilingual in Spanish
Previous experience in cardiology
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan
Legal Right to Work in the United States
Smoking and Tobacco Policy
Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at email@example.com or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.