Updated: Dec 7, 2022 Location: Anaheim Job Type: Department: Patient Access Center
This is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center - the wage range for the Access Representative is $21.07 - $29.34.
UC Title: ACCESS/ ACCESS REPR SR
Position Number: 40321894
Reports to: Patient Access Services Mgr 3
Working Title: Access/ Senior Access Representative
Cost Center: Patient Access Center (428571)
Bargaining Unit: AFSCME
Date Created: 6/27/2022
Job Code: 009098
Shift: Variable Shift
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
Hourly Rate Minimum $21.07 Midpoint $24.47 Maximum $29.34
This position may be hire as an Access Req or SR Access Rep
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan
Legal Right to Work in the United States
Smoking and Tobacco Policy
Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at firstname.lastname@example.org or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.