1. Serves as subject matter expert in digital technology, including but not limited to, computers, networks, operating systems, printers, IT security, projectors; servers, and cellular and desk phones. 2. Provides support, consultation, and assistance to end-users. Troubleshoots digital technology problems. Serves a co-queue manager for trouble ticketing system. Responds to emergency and routine calls.3. Evaluates and tests user applications, systems, and other digital technology. Provides recommendations for, and implements, systems, equipment and technology.4. Establishes, maintains, and manages user access accounts. Assists employees with on and off-boarding.5. Manages relationships and service contracts with other University departments, outside vendors and consultants. Purchases equipment and supplies.6. Maintains a multi-year plan for the acquisition and implementation of digital technology; maintains inventory of digital technology.7. Participates in development and oversight of department budget. Participates in long-term strategic planning.8. Participates in the development or recommendation of training courses for users. Creates training documentation. 9. Ensures compliance with University required security and information technology policies and procedures.10. Hires and supervises student workers.11. May teach in area(s) of expertise.12. May perform other duties as assigned.
Preferred Education: Prior experience working with the School of Architecture.
Preferred Education, Experience and Skills: Prior experience working with the School of Architecture.
Required Skill/ability 5:Excellent communications and interpersonal skills. Strong organizational skills and attention to detail.
Posting Position Title: IT Support Technician, Prof School
Required Skill/ability 3: Proficiency with discipline specific applications such as AutoCAD, Powermill, Rhino, Maya, Maxwell, and Revit. Proficiency in client and server network distributed computing technology. Intermediate networking knowledge of Active directory, Ethernet networks, IP, and wireless network configurations.
Work Week: Flexible or Non-Standard (for anything other than Standard)
University Job Title: IT Support Technician, Prof School
Required Skill/ability 1: Intermediate knowledge of Windows Desktop operating systems and a working knowledge of Mac OS and other Unix/Linux operating systems. Intermediate knowledge of email protocols: IMAP, Exchange, POP3.
Required Skill/ability 4: Ability to understand and articulate program policies and guidelines. Ability to work in a collaborative environment with IT professionals. Ability to easily interact with students, faculty, and staff.
Required Skill/ability 2: Demonstrated background working in an academic and/or research environment. Prior proficiency with the installation, configuration, and troubleshooting of fabrication, rapid prototyping, small and large reprographics, audio-visual classroom equipment and systems.
Six years of related experience, four of them in the same job family at the next lower level and a high school-level education; or four years of related experience and an Associate degree; or little or no work experience and a Bachelor's degree; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.