Extra Help - Ticket Sales Specialist - Intercollegiate Athletics
University of Illinois Chicago Department of Intercollegiate Athletics
Location: Chicago, Illinois
Type: Part Time
Salary: Commensurate with experience
2 openings available.
Internal Number: 1011594
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
The Extra Help Ticket Sales Specialist will sell all tickets and related products for UIC Athletics. The emphasis will be on full season packages, partial plan packages and group ticket sales. We are committed to providing members of our team with a solid foundation upon which one can build a career in the sports industry. Individuals in this position will benefit from an on-going training program where they will learn the best sales techniques, practices, and valuable skills that will help them be successful within the industry.
Duties & Responsibilities
Generate sales of full menu of ticket products including, but not limited to full and partial season ticket packages and group ticket packages.
Make 45+ calls/day from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking, social selling and effective research.
Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting, social selling, and events.
Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements.
Effectively manage incoming sales calls from prospective clients for all ticket sales products.
Meet or exceed assigned sales goals for all ticket products.
Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions.
Work events and games as assigned to support ticket sales efforts and promotional initiatives.
Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps.
Represent the Flames professionally on game night while interacting with clients and prospects.
Perform other related duties and participate in special projects as assigned.
High School Graduation or equivalent
Two years of ticket office or customer service experience that included cash handling and reconciliation and compliance audits.
Strong organizational skills, time management skills and attention to detail required.
Strong verbal and written communication skills.
Past experience or internships with a team, college or in the sales industry is preferred.
Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships.
For fullest consideration, applicants must apply and submit a cover letter, CV or resume and names of three references (names, titles, phone numbers and e-mail addresses) no later than August 19, 2022.
The University of Illinois at Chicago is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or status as an individual with a disability.
Offers of employment by the University of Illinois may be subject to approval by the University’s Board of Trustees. The University of Illinois may conduct background checks and other pre-employment assessments on all job candidates upon acceptance of a contingent offer. Background Checks will be performed in compliance with state and federal law.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit https://www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899
University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.
About University of Illinois Chicago Department of Intercollegiate Athletics
ABOUT UIC ATHLETICS
UIC sponsors 18 programs which compete at the highest level of collegiate sport, NCAA Division I. Men’s sports (8) include: baseball, basketball, cross country, soccer, swimming and diving, tennis, track and field (indoor and outdoor). Women’s sports (10) include: basketball, cross country, golf, soccer, softball, swimming and diving, tennis, track and field (indoor and outdoor) and volleyball.
Athletics dates back to the basketball and football teams in the 1880s as the College of Physicians and Surgeons. Later, in 1946, the campus was set on Navy Pier and athletics continued to grow as the Chicago Illini. In 1965 the campus was relocated from Navy Pier to its current location to represent the University of Illinois at Chicago Circle campus.
In 1981, UIC gained its Division I status and began competing as the Flames. Since that time, the department’s current teams have combined to win 73 conference championships and gone on to represent the university 44 times in the NCAA Championship for their respective sport.
Women’s tennis leads the way with 20 titles and 16 NCAA Tournament appearances, most recently in 2019. That program’s haul includes an un...precedented run of dominance spanning from 1999-2013. Softball has been to the NCAA Tournament 11 times, most recently in 2018. That program’s history includes an appearance at the Women’s College World Series in 1994. Men’s soccer has eight appearances, including two times to the Sweet Sixteen (2000 and 2008) and one to the Elite Eight (2007). Baseball has earned six NCAA Championship bids, including two of the last three awarded through the Horizon League (2017 and 2019). Finally, men’s basketball has reached the NCAA Tournament three times (1998, 2002 and 2004).
UIC student-athletes shattered the department's record by placing 105 members on the Horizon League Academic Honor Roll for the Fall 2020 semester. As a department, the Flames posted a 3.45 grade-point average, surpassing the 3.0 standard for the 13th consecutive semester. The Honor Roll achievers blew by the previous record of 93, set in the fall of 2018.
The women's tennis team had the top women's team GPA for the third-straight semester, finishing with an impressive 3.94 GPA as a team, while the men's tennis team took home the top team GPA on the men's side at 3.71.
A total of 240 Flames earned a 3.0 GPA or higher. Of those, 140 earned recognitions on UIC's Dean's List by posting a 3.5 or higher, and 47 had a perfect 4.0 mark.
UIC's women's swimming and diving team led the way with 13 Honor Roll selections. Baseball was right behind them with 12 Honor Roll members, and women's soccer, men's swimming and diving, and men's cross country and track and field had 11 each. Men's soccer placed 10 on the honor roll. Women's cross country and track and field saw nine make the list, softball had eight, and golf had five. Four women's tennis players made the Honor Roll, along with three each from men's tennis, volleyball, and women's basketball. Two men's basketball players rounded out the Honor Roll group.
SUPPORTING THE FLAMES UIC Athletics and the Flames Athletic Fund raised nearly $70,000 from 144 donors to record its best ever Giving Tuesday campaign in December 2020. Athletics also recorded the single largest Giving Tuesday gift in University history, a $50,000 donation towards student-athlete scholarships.
In addition to supporting specific teams, donors directed gifts to academic support, sports medicine, nutrition, strength and conditioning, athletic facilities, and community engagement and leadership development, which will further enhance the overall student-athlete experience.
Giving Tuesday was part of UIC's IGNITE: The Campaign for UIC, for which Intercollegiate Athletics has raised over $16 million toward its $23 million goal.
Michael Lipitz joined UIC as the Director of Intercollegiate Athletics on October 28, 2019. He has more than 20 years of intercollegiate athletics experience, including leadership positions at North Carolina State University and the University of Maryland.
In less than 18 months on campus, Lipitz has played a pivotal role in instituting positive change at UIC. He has overseen a significant refresh of the department’s brand standards, as well as the introduction of a revitalized student-driven mascot program. Lipitz has assisted in a redesign of UICFlames.com and the implementation of several student-athlete focused resources such as the F.L.A.M.E.S Leadership Institute. In March, he hired a highly sought after head men’s basketball coach, Luke Yaklich, to lead that program.
Lipitz joined the Flames after eight and a half years at North Carolina State University. As deputy athletics director, he was responsible for the daily operations of the department and oversaw personnel and legal matters for athletics, capital projects, facilities and operations, equipment, championships and special events. He also supervised the football, women's basketball and men's and women's tennis programs.
Prior to NC State, Lipitz spent 11 years in senior leadership roles at the University of Maryland. He oversaw Maryland's marketing, licensing, ticketing and video units, and managed relationships with its sponsorship rights holder, its football fundraising organization, and its letter winner organization. He also negotiated and managed contracts, including the all-sport apparel deal, and multimedia, concessions, merchandising and personnel agreements.
Lipitz holds a law degree from Villanova University and a bachelor's degree in political science from the University of Maryland, where he was a captain of the men's tennis team.
Since March 2015, Chancellor Michael D, Amiridis has led Chicago’s largest university, with more than 31,300 students, 16 academic colleges, and one of the nation's largest medical schools. He calls UIC “a model of a public urban research institution in this country, located in a most vibrant global city.”
A native of northern Greece, Amiridis is a first-generation college student who came to the U.S. to pursue graduate studies in chemical engineering at the University of Wisconsin-Madison. Prior to UIC, he spent over two decades as a professor, researcher and senior administrator at the University of South Carolina.
An avid sports fan and UIC Flames strongest supporter, Amiridis was an accomplished junior basketball player in the Greek club system.