Position Summary

At Stony Brook Medicine, the Children's Hospital Family Support Program Coordinator will serve as a champion to bring best practices to the bedside, and elevate family-centered communication, education, and social activities designed to support families and care teams in all pediatric settings. This role includes serving as a NICU Family Support Program Coordinator for the March of Dimes and Stony Brook Children's Hospital Neonatal Intensive Care Unit. This position requires a passionate patient and family advocate, dedicated to educating families and staff, and devoted to the patient experience.

Duties of a Children's Hospital Family Support Program Coordinator may include the following but are not limited to:

• Rounding on all pediatric inpatient units (Pediatric Acute Care, Pediatric Hematology/Oncology Unit, Pediatric Intensive Care Unit, Neonatal Intensive Care Unit, Newborn Nursery) and cultivate professional relationships with faculty, staff and parents on the units.
• Development of information and materials related to parent and staff education for identified goals and areas of need.
• Development and oversight of parent support groups, guest speakers and family-centered activities and education.
• Provision of bedside support and rounding to facilitate communication and promote patient satisfaction.
• Collaboration with Children's Hospital leadership and the Department of Patient Advocacy to administrate the Family and Youth Advisory Councils.
• Collaboration with Stony Brook University Hospital patient advocates and patient experience teams to provide feedback and identify barriers to delivery and areas of opportunity for improvement. Participate in and champion patient experience initiatives for both University Hospital and Children's Hospital.
• Track and report key metrics related to family support projects identified in conjunction with Children's Hospital leadership.
• Assist in the development of service improvement initiatives within Stony Brook Children's Hospital.

Position Responsibilities per the March of Dimes include:

• Provide information, comfort and direct services to families by coordinating the implementation of the core curriculum for the NICU Family Support program, parent education hours and additional, customized social activities to ensure NICU Family Support core program components are achieved.
• Recruit, onboard, train and manage Program Participant volunteers, as appropriate, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes NICU Family Support program curriculum and guidelines and Program Participant protocols and policies.
• Communicate and as appropriate coordinate NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and Program Participant partner.
• Develop an area of program focus whereby MOD and Program Participant, in collaboration with one another may improve and enhance the NICU experience for families.
• Maintain accurate records of program activities and generate requisite program reports as directed by the March of Dimes; and submit reports to March of Dimes and to Program Participant

Qualifications

Required Qualifications:

• Bachelor's degree and a minimum of 3-5 years of relevant in-hospital March of Dimes Family Support Program coordination experience in a Neonatal Intensive Care Unit
• Budget management experience
• Leadership skills to bring about improvement in organizational culture
• Flexible work hours to accommodate support group and activity schedules

Preferred Qualifications:

• Master's degree preferred or equivalent work experience in Social work, Education, Public Health or related field
• Strong interpersonal skills, excellent communication skills, highly organized, dynamic and energetic, and have a proven track record developing programs and working with diverse community groups
• Basic knowledge of the emotional and medical issues inherent with a neonate or pediatric hospitalization
• Bilingual in English and Spanish
• Proficiency in MS Office Suite
• Experience as a NICU parent is strongly preferred per March of Dimes criteria

Special Notes: Resume/CV should be included with the online application.

In accordance with the New York State Department of Health (DOH) regulation that all hospitals and nursing homes "continuously require all personnel to be fully vaccinated against COVID-19," Candidates who are not already partially vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol, including booster vaccines. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of job offer or in accordance with vaccine manufacture protocol, whichever comes later.

The regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulation allows for limited exemptions with reasonable accommodations, consistent with applicable law.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 5 panel drug screen*
• Successfully complete a Background Check investigation.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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