Indiana University Purdue University Indianapolis (IUPUI)
Location: Indianapolis, Indiana,
Internal Number: 297127
VICE PRESIDENT INFORMATION TEC (UA-VPIT-IUINA)
Technology Center Consulting (TCC) is the go to organization for technology support and education on campus. TCC offers employees the opportunity to gain marketable customer service and technical skills. Our operational structure requires staff who are motivated by growth and opportunity. Many former consultants have used their experience to obtain positions with reputable firms and organizations worldwide.
At IUPUI, under general supervision, consultants provide in person technical assistance to students, faculty, and staff. Consultants may be asked to assist with issues related to the following:
Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others).
Central systems (email, learning management systems, storage platforms, etc.).
Campus networking (wired and wireless connectivity).
In addition, consultants provide direct support to clients of the Student Technology Centers (STCs). They offer technical assistance relating to software and hardware issues, resolve printer problems, monitor supplies, and maintain the lab environments.
High school diploma or GED
Customer service experience
One year of customer service experience
Strong organizational and interpersonal skills
Professional attitude and demeanor
Excellent written and verbal communication skills
Computing skills across the Windows and Mac platforms, including operating systems and applications
Working Conditions / Demands
The position involves sedentary work, as well as periods of time moving around campus. Able to lift up to 45 pounds.
Consultants will work in a variety of locations on campus depending on staffing needs.
$12.15 per hour
For STC hours and staffing, see Staffing in the IUB and IUPUI STCs. All TCC consultants are required to work a minimum of 12 hours per week. Shifts are assigned each semester based on consultant availability.
Multiple positions are available, to include work-study opportunities.
This posting is for Spring and Summer 2022, earlier start dates may be possible.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.
IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.
By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.