Classification Summary: This class is the second level in the Information Technology series. Incumbents provide general IT support to students, faculty, and staff. Responsibilities may include providing first-person contact and problem resolution with IT issues; escalating problems as appropriate following established policies and procedures; reviewing and updating support documentation, and assisting in the development of technical support training materials as assigned; and investigating errors and problems.
Minimum Education and/or Training and Experience: Up to one year of specialized or technical training beyond high school in IT or related discipline and one year experience in IT support of computer or related discipline.
Preferred Education and/or Training and Experience:
Licensing Requirements: None
Classification Duties: 1. Provide general support to users with any technical issues, including PC, printers, peripherals, software, and hardware. (B2) 2. Manage inventory of all computers, printers, scanners, document cameras, smart boards, projectors, and laptops. (B2) 3. Troubleshoot networking issues and install new switches & network cables throughout the College. (B2) 4. Install new computer equipment and peripherals. Replace and recycle outdated equipment. (B2) 5. Provide Anti-Virus and Anti-Malware options to students/staff/faculty. (B2) 6. Answer help desk calls and user-created ticketing requests. (A1) 7. Repair and manage printers throughout College. (A1) 8. Perform other related duties of a comparable level/type as assigned.
Knowledge: Program policies, procedures and requirements; Agency operations, services programs and organization; Customer service principles ; Modern office technology; Specialized equipment relevant to area of assignment; Principles and practices of technical support; Applicable computers and software; Applicable Federal, State, and Local laws, rules, and regulations.
Skills: Operating computers and software; Providing customer service; Troubleshooting technology issues; Maintaining computers and equipment; Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Wage/Salary: $18.21 per hour Status: Part time If Part-time, hours per week: 25 If Non-exempt, work days: Posting Number: SF00382
Special Instructions Summary: Position is open until filled. The review of applications will begin on June 20, 2022.
It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.
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Jefferson College is a student-centered comprehensive community college, committed to providing an accessible, quality college experience as it strives to meet the diverse needs of the students and the community. Superior teaching and services foster a supportive learning environment, which promotes intellectual, social, and personal growth. A strong general education curriculum, college transfer and technical programs, personal enrichment courses, and on-campus experiences prepare students to succeed in their careers, further their education, and prosper in a diverse world. Jefferson College’s ongoing assessment of students, programs, and services assures that it is a responsive and progressive community college.