Summary

Under general supervision, provides customer service and assistance to Athletic Club patrons and visitors by providing information, processing paperwork, and enforcing policies and procedures. 

This position's schedule will be every Wednesday and Thursday 5pm-10pm, rotating every other Friday 5pm-8pm, rotating Saturday 7:45am-3pm or 3pm-8pm, and every other Sunday 12:45pm-6pm.

Essential Functions -- Essential duties and responsibilities may include, but are not limited to, the following:

• Greets and assists walk-in patrons; answers phones; provides information regarding policies, procedures, and memberships; scans membership cards for check-ins and issues passes; updates attendance sheets for all classes.
• Assists members by providing information about clubs, programs, and registration for activities; collects fees and paperwork for memberships and renewals; maintains contractor sign in sheets; addresses member concerns and complaints.
• Supervises children in open play areas; assists with recreation programs as needed.
• Manages tennis and racquetball court reservations.
• Walks through facilities regularly to monitor activities; cleans equipment throughout recreation facilities; reports broken or damaged equipment; cleans and folds towels.
• May be asked to perform additional job duties that are directly, indirectly or completely unrelated to normal job functions in the course of presenting certain Town special events.
• Performs related duties as required or assigned.

Minimum Qualifications

Education, Training, and Experience Guidelines 
High school diploma or GED equivalent; AND two (2) years of experience in customer service; OR an equivalent combination of education, training, and experience.  Ability to establish and maintain harmonious relations with fellow employees, Town officials, and outside contracts.  Safe driving record.  Clear criminal background check and clear pre-employment drug screen.
 
Knowledge of: 

• Customer service practices.
• Conflict management methods and techniques.
• Safety policies, procedures, and practices.

Skill in:

• Interacting with the public and patrons tactfully and professionally.
• Operating a computer including standard software and some specializes software.
• Completing multiple tasks simultaneously.
• Establishing and maintaining effective working relationships.
• Communicating effectively both verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid Texas Driver's License is required. Must be AED, First Aid, and CPR certified, or obtain certification within six (6) months of appointment.
 

Supplemental Information

ATTENDANCE REQUIREMENTS
Routine schedule is a rotating schedule with 24 hours worked in one week and 17 hours in one week for an average of 20 hours per week. Schedule may be modified if department needs arise. May be required to work overtime if needed.
 
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed throughout assigned recreation facility and requires light exertion and prolonged periods of walking, sitting, and standing.  Work is generally performed indoors in an air-conditioned facility but may also include limited exposure to outside weather conditions. May be exposed to potentially dangerous recreation and fitness equipment.
 
The Town of Addison is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, age, or disability in employment or the provision of services.