Principal Access Rep- Patient Access Center- P/T Variable Shift


Updated: May 26, 2022
Location: Anaheim
Job Type:
Department: Patient Access Center

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

• California Child Abuse and Neglect Reporting Act

• E-Verify
• Pre-Placement Health Evaluation

UC Title: ACCESS REPR PRNPosition Number: 40781589Reports to: Patient Access Services Supv 1Working Title: Principal Access RepCost Center: Patient Access Center (428571) Bargaining Unit: AFSCMEFLSA: NonexemptDate Created: 1/03/2022Job Code: 009099Hours: 20Shift: Variable ShiftFTE: 0.5 Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff. Salary Range: Hourly Rate Minimum $24.86 Midpoint $27.91 Maximum $30.96 Required Qualifications: Demonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of insurance programs and/or government programsAbility to establish and maintain effective working relationships across the Health SystemExcellent written and verbal communication skills in EnglishMinimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinicsExperience with MS ExcelAbility to work independently with minimal supervision and direction Preferred Qualifications: Demonstrated knowledge of medical terminologyMinimum 6 months experience working at UCI Medical Center's Call CenterBilingual skills in English and Spanish and/or VietnamesePrior EPIC experienceKnowledge of University and medical center organizations, policies, procedures and forms Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanLegal Right to Work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement:The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

To apply, visit https://careersucirvine.ttcportals.com/jobs/9701347-principal-access-rep-patient-access-center-p-slash-t-variable-shift





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