· Tuition up to 18 hours per year (including summer), plus $13.08/hr up to 24 hours per week (Approx. $1,250/mo.). Individuals accepted into an Accelerated Online graduate program are not eligible for a graduate assistant position. Position is under contract for one academic year with option for renewal. Desire to obtain full-time employment in the ticketing profession preferred.
Review of applicants will begin immediately.
Reporting to the Director of Athletics Ticketing, the Athletics Ticketing Graduate Assistant will assist with the ticket operations and sales for the Department of Athletics. This includes but is not limited to: Conducting daily sales calls to grow the fan base for NKU Men’s and Women’s Basketball games, create group outings and theme nights, and assist with the ticket operations. The Athletics Ticketing Graduate Assistant will assist the day-to-day activities of NKU athletic ticketing, to include ticketing operations, selling, processing, and reporting of season, single game, and group basketball tickets, while ensuring a high level of customer service.
Compliance with NCAA rules is of the utmost importance at Northern Kentucky University. As a member of the athletics department staff it is expected that the Athletics Ticketing Graduate Assistant will have a full understanding of the NCAA rules that pertain to the position. It is also expected that the Athletics Ticketing Graduate Assistant will comply with all NCAA rules and if he/she becomes aware, or have reasonable cause to believe, that a violation of a rule has occurred he/she will immediately report it to the Director of Athletics or his/her designee.
Regular Duties Performed Daily or Almost Daily: 1. Focus on outbound ticket sales for NKU Men’s and Women’s basketball games, making a minimum number of calls, emails or in person appointments. 2. Generate sales through prospecting new fans, generating referrals and client leads, and creating on-going networking opportunities. 3. Assist with processing, printing, and distribution of season tickets, mini plans, group tickets, and single game tickets. 5. Manage and maintain a prospect and opportunity list to achieve annual performance metrics and sales targets. Contact prospects through in person connections, telephone and e-mail. Meet or exceed monthly sales goals while exceeding client expectations in value and customer service. Responsible for ongoing communication with current clients and ensure client satisfaction. 6. Provide game day support for current clients, including implementation and activation of group incentives. 7. Create and assist in the marketing of ticket promotions designed to increase revenue and attendance at athletic events. 8. Assist in the development of information packets and sales materials to be used during sales calls. 9. Assist in the cultivation and stewardship of donors to the Go Norse Fund by focusing on season ticket holders who currently are not members or have the financial capacity to increase their membership level. 10. Communicate to the Director of Athletics Ticketing through oral and written reports on the progress of ticket sales and revenue generation. Maintain a call log, leads, and sales that will be presented weekly. 11. Provide a positive and professional presence in the community, including community event appearances, school visits, and youth basketball league involvement.
· Minimum of a bachelor’s degree with a major in Sport Management.
· Experience in sales, including cold calling
· Experience working within a ticket system
· Must be accepted into an NKU graduate program and enrolled in a minimum of six (6) credit hours, maintaining a 3.0 GPA or better.
Northern Kentucky University is a growing metropolitan university of approximately 15,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati. Located in the quiet suburb of Highland Heights, Kentucky, just seven miles southeast of Cincinnati, NKU has become a leader in the Greater Cincinnati and Northern Kentucky region by providing a private school education for a fraction of the cost. While we are one of the fastest growing universities in Kentucky, our professors still know our students’ names. In fall 2018, we celebrated the construction and opening of the $105 million Health Innovation Center (HIC), home of NKU’s College of Health Professionals and the Institute for Health Innovation. St. Elizabeth Healthcare invested $8 million to construct and equip the two-story Simulation Center. In 2008, we opened the BB&T Arena, a $60 million, 9,400-seat arena for basketball games and other events, as well as our $37 million, 144,000-square-foot student union building.
The 2016-17 academic year marked the first season NKU was eligible for participation in NCAA Championships after reclassifying to Division I. The Norse qualified for th...e NCAA Women's Soccer Championship and NCAA Men's Basketball Championship in 2016-17. The Men's Basketball team won the 2017-18 regular season Horizon League Championship and participated in the post-season NIT. The Men's Basketball team won the 2018-19 regular season Horizon League Championship and participated in the NCAA Men's Basketball Championship.