Associate Professor - Medicine, Memphis - 21000002JR
College of Medicine, University of Tennessee Health Science Center
The College of Medicine (COM) at the University of Tennessee Health Science Center (UTHSC) seeks an experienced physician for the position of UME/GME Ombudsperson.
Position Overview and Responsibilities: We are seeking a current or former faculty member who is student and resident-centered to serve as the Undergraduate and Graduate Medical Education Ombuds for the College of Medicine. An Ombuds is a designated neutral or impartial conflict resolution practitioner who provides confidential and informal assistance to students and residents on a variety of issues and concerns. The Ombuds operates independently and has no formal decision-making authority or disciplinary responsibilities. Ombuds do not act as advocates for any one position in a dispute; rather they strive for fairness of process and healthy campus conflict resolution. An Ombuds is someone who helps people to informally resolve conflict by facilitating communication to help all parties reach mutually satisfactory solutions. The major responsibilities of the Ombuds include :
Providing a respectful and confidential place within the College of Medicine for students to discuss problems, including helping them to clarify their issues, identify their goals and develop and consider a range of options
Explaining University and COM policies and procedures
Providing referrals to other offices/services
Looking into problems by gathering data and the perspectives of others
Engaging in shuttle diplomacy
Facilitating one-on-one and group conversations
Providing information to COM leadership on general trends and patterns of complaints without breaching confidentiality so that problems may be prevented from escalating or recurring.
The Ombuds reports to the Executive Dean, currently Scott Strome, MD, but functions independent of the Dean and other medical education Associate and Assistant Deans and committees. It is anticipated this position will require 20-40% effort.
Requirements: The successful candidate must have an MD or DO, must be at the rank of Associate Professor or higher, and must not be directly involved in the evaluation or assessment of students and/or residents. In addition, the individual should have:
Strong listening, interpersonal and communication skills.
Effective verbal and written communication.
Effective collaboration with a wide range of constituencies in a diverse community.
Fair and effective process provision with impartiality.
Data collection, records maintenance, report preparation.
Knowledge of customer service standards and procedures.
Knowledge of laws, regulations, methods, and techniques in area of specialty (training provided).
Development, planning, and implementation of short- and long-range goals.
Assessment, referral, and advocacy skills.
Use of independent judgment.
Manage confidential information
Demonstrated ability to communicate effectively and work with students and residents of UTHSC COM
Application Process: The Search Committee invites applications (letter of interest, comprehensive curriculum vitae, and the names and contact information of at least three references), to be electronically submitted in Taleo. Review of materials will begin immediately and continue until the appointment is made. It is preferred, however, that all applications be submitted prior to January 31, 2022.
Applicants should have a demonstrated commitment to and knowledge of equal employment opportunity and affirmative action.
The University of Tennessee Health Science Center is the flagship statewide, public, academic health institution in Tennessee. Founded in 1911, the mission of the University of Tennessee Health Science is to improve the health and well-being of Tennesseans and the global community by fostering integrated, collaborative, and inclusive education, research, scientific discovery, clinical care, and public service. Employing more than 4,600 people on its faculty, staff, and not-for-profit corporation faculty practice groups, and with more than 3,200 students across the state, UTHSC contributes $4 billion to the economy of Tennessee.
Part of the University of Tennessee System, the Health Science Center is headquartered in Memphis and includes all six of UT's doctoral-degree-granting health science colleges -- Medicine, Dentistry, Pharmacy, Nursing, Graduate Health Sciences, and Health Professions. UTHSC spans the state with its four major, regional clinical health science locations in Memphis, Knoxville, Chattanooga, and Nashville, as well as more than 100 clinical education sites across Tennessee. UTHSC is the largest educator of health care professionals in the state and operates the state's largest residency and fellowship advanced training programs.
Located in West Tennessee on the banks of the Mississippi River, Memphis is the second-largest city in the state and among the largest cities in the Southeast. The Greater Memphis metropolitan area has more than 1.3 million residents, and the city ranks among those with the lowest cost of living in the country. It is home to a vibrant restaurant scene, a revitalized Downtown, the Midtown Arts District, many scenic neighborhoods, an active medical district, and a burgeoning airport in the midst of a $214 million modernization.
Memphis boasts attractions, including Elvis Presley's Graceland, the Memphis Grizzlies, historic Beale Street, the National Civil Rights Museum, the second-largest urban county park in the United States, and the Memphis in May World Championship Barbecue Cooking Contest.
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.