Indiana University Purdue University Indianapolis - IUPUI
Internal Number: 296884
VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
The UITS Support Center is hiring part-time consultant positions. The Support Center is renowned for providing excelling IT support to the Indiana University and IU-supported communities. Consultants in this position have the opportunity to gain valuable client service experience and technical knowledge that will improve their career marketability. Numerous former consultants have moved on to full-time positions within the Support Center and other groups within UITS and the university.
Consultants provide tier 1 technical assistance to students, faculty, and staff of the IU-supported communities over multiple services such as phone, email, chat, and walk-in.
Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to:
Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others).
Central systems (email, learning management systems, storage platforms, etc.).
Campus networking (wired and wireless connectivity).
Documents all client interactions for research, review, and future reference.
Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors, tier 2 staff, and administrators.
Updates technical documentation in the IU Knowledge Base for both internal and public consumption.
We are committed to providing excellent client service during every single client contact.
Our service extends 24 hours a day, 7 days a week, and our schedules are set on a semester basis.
Schedulers request availability templates from each consultant before the start of each semester (fall, spring, and summer) to create a semester template. Each week's schedule is based on the semester template. Shifts are assigned based on a combination of staffing needs, consultant availability, seniority, and attendance history.
High school diploma or GED.
Prior client service experience, proven technical abilities.
Excellent communication skills.
Working Conditions / Demands
Consultants are required to have their own computer, high speed internet, and a quiet place to work.
Multiple openings are available on the IU Bloomington and IUPUI campuses. Consultants are required to be available to work walk-in shifts on campus. Phone and chat shifts will be conducted in a work-from-home environment and may transition back to in-office at a later date. Remote work is a possibility for students and employees at IU Northwest.
Starting wage is $13 per hour ($13.50 per hour for after-hours shifts) for consultants at both IU Bloomington and IUPUI.
Consultants at either campus may be eligible for a $1.00 raise upon completion of their first 90 days of employment.
Consultants are scheduled to work between 20-29 hours per week and are required to be available to work evening and/or weekend shifts. We require a commitment to work at least 2 full semesters.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.