Acts as a transfer coordinator, dispatcher, and specialty operator for the OHSU/DCH Emergency Communication Center (ECC), a multi-functional call center for OHSU/DCH emergency operations and Mission Control. This position manages calls to the OHSU System Transfer Center and other selected OHSU/DCH access numbers designated for health care providers throughout the region, and facilitates telephone and/or telemedicine connection between regional health care providers and OHSU/DCH physician staff for the purpose of consultation, advice, transfer, pediatric direct admissions, and/or emergency team activations. This position is also responsible for answering incoming calls to the OHSU/DCH Emergency Department (ED) and coordinating calls and pages on behalf of ED staff. This position also documents and disseminates ambulance reports received via the OHSU and Trauma EMS radio channels, and supports area EMS functions including mass casualty incident (MCI) patient distribution and hospital communications, Area Zone Management (AZM), stat POLST requests, and manages the Medical Resource Hospital (MRH) stat phone/radio lines.
Coordinate complex transfers of acutely ill patients to OHSU/DCH from outside hospitals. Collect accurate patient information, initiate intake documentation in the electronic health record (E.H.R.), conduct initial, cursory triage for possible transfer to system partner hospitals, page appropriate OHSU physician(s), and connect referring provider to OHSU physician(s) on a recorded telephone line and/or telemedicine link. The ETC is responsible for scribing key information discussed in calls, activating specialty teams, and disseminating information to clinical staff. This position collaborates with the bed flow manager, physician on duty, transfer center RN, and patient placement to secure appropriate bed placement for transfer patients.
Dispatches the Pediatric and Neonatal Doernbecher Ambulance team (PANDA) at the discretion of authorized physicians. Communicates with air and ground transport vendors to secure transportation for PANDA team to and from referring hospital, and tracks PANDA team at all stages of transport. Activates emergency protocols and secures assistance for the PANDA team when required.
Answers and triages incoming calls to OHSU/DCH ED, facilitates paging requests, and manages emergency team activations on behalf of ED staff. Answers stat lines and gathers accurate information quickly to assist callers in a timely fashion. These include but are not limited to: POLST registry and Rapid Response Team lines; may include OHSU operator stat lines in case of internal emergency. Responsible for answering OHSU, trauma, MRH, and MCI radio channels, and the MRH phone line.
This position documents ambulance reports for OHSU and trauma communications, disseminates information about patient condition quickly and accurately to relevant clinical teams, and activates specialty teams as required. In case of a regional MCI, this position serves in the capacity of Regional Hospital and will be called upon to disseminate information to area hospitals and manage patient distribution. This position will be responsible for activating and managing Area Zone Management (AZM) to evenly distribute ambulance traffic for geographic regions in which all EDs are on ambulance divert.
1 year EMS dispatch, hospital transfer center, or hospital patient placement office experience.
As an alternative, management may consider 2 years of Patient Access Services Specialist or similar administrative experience in a complex hospital or outpatient setting.
Demonstrated ability to work in a high stress, high acuity setting
Demonstrated ability to adapt to rapidly and constantly changing work environment
Demonstrated ability to direct and control multiple critical communications events simultaneously
Demonstrated ability to work in a team-oriented environment with multiple competing priorities, while also working independently
Demonstrated exceptional customer service skills; highly proficient in verbal communications with widely diverse interactions
Experience with multiple phones with multiple lines and extremely high call volume
Type 50 WPM
Ability to hear and understand verbal communication, ability to remain at a workstation, whether sitting or standing, for 10+ hours per day, ability to read, write, and type accurately
Must be able to perform the essential functions of the position with or without accommodation
High School graduate or equivalent
Some college; formal EMS dispatcher training
Emergency radio communications experience
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm