The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high quality care and community programs. We strive to foster an environment of mutual respect where the free exchange of ideas can flourish. The dental school prepares graduates in general dentistry and the dental specialties to deliver compassionate and ethical oro-facial health care.
Read more about the School of Dentistry: http://www.ohsu.edu/xd/education/schools/school-of-dentistry
The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgable, and appropriate manner.
The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, facutly, and staff. Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD PAS Specialist will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter.
The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times. The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs.
This position provides English to Spanish and Spanish to English language interpretation.
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm
Computer proficiency, including the use of Microsoft Outlook, Word, and Excel
Previous cash handling experience
Demonstrates excellent customer service skills with the ability to handle difficult people and situations with diplomacy and tact
Proficiency in speaking, reading, and writing in both English and Spanish; specific ability to verbally translate from Spanish to English and English to Spanish
Must have excellent written and oral communication skills
Must have numerical comprehension skills
Able to maintain the confidentiality of information
Exercise discretion when dealing with issues of a sensitive nature
Able to accurately enter and maintain sensitive data and patient information into electronic computer database
Ability to maintain cash drawer accuracy
Employee must be able to multi-task and demonstrate high productivity while working in an environment with many interruptions, distractions and limited physical space
Proven reliability in attendance and accountability
Ability to be flexible and work independently with little or no supervision
Must be able to use appropriate judgment regarding patient interaction and infection control
Bilingual Skills required
Monday - Friday, full time hours depending on the clinic schedule
Work is in a patient care environment includes noise, small spaces, long periods of sitting or standing, reaching above head and bending to pull patient records
This position involves direct contact with patients, so there is a chance of exposure to human tissues/fluids as within any healthcare setting
Dental radiographs are taken in the area but employee is not exposed to radiation
Requires ability to carry and lift up to 30 pounds
Must be able to stand or sit for long periods of time
Will also need to be able to reach and bend through the day
Must be able to perform the essential functions of the position with or without accommodation
Experience working in a medical setting
Experience using electronic medical records, such as axiUm
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm