This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
Harvard Alumni Association (HAA) The HAA is the official association for all of Harvard University's alumni. The HAA is responsible for University-wide alumni initiatives and works with all Harvard Schools, including the FAS, to increase alumni engagement. The HAA is also the home of the Harvard and Radcliffe College Alumni Programs Office. The HAA supports a global network of volunteers who organize alumni through Harvard Clubs, Shared Interest Groups, college classes, and graduate and professional School organizations.
The individual holding this part-time position is responsible for day-to-day customer service and administrative tasks supporting Harvard Alumni Travels. Responds to in-bound travel sales calls and emails. Must have excellent customer-service skills and ability to work with a sophisticated and occasionally demanding clientele. Processes and acknowledges program reservations and deposits, prepares, and maintains records of registrations. Provides administrative support to the departments as needed.
Primary Responsibilities:(customer service—50%)
Handles phone inquiries from alumni, parents, and friends of Harvard who are interested in Harvard trips (answers the phone, regularly checks messages and logs calls, responds within 24 hours, and sees through to resolution).
Responds to department emails within 24 hours and sees through to resolution.
Processes registrations & cancellations on a biweekly basis (entering into database and sending confirmation emails).
Processes booking reports on Friday (following the appropriate protocol for handling confidential information).
Follows up with and tracks online registrations.
1-2 years of related experience. Education may count towards experience.
Experience with Windows and Microsoft Office software.
Excellent verbal and written communication skills.
Must be highly organized, detail-oriented, and have strong interpersonal and communication skills.
BA/BS degree from an accredited institution preferred
Previous travel industry or customer service experience is a plus
Must possess the ability to establish and promote good working relationships.
Must be flexible and possess the ability to prioritize and handle multiple tasks in a fast-paced, deadline-oriented environment.
Must be able to focus on priorities and time-specific duties in a multitasking environment.
Must possess a collaborative work style, be motivated to learn, and flexible to change.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Alumni Affairs and Development
The Edmond J. Safra Center for Ethics at Harvard University seeks to strengthen teaching and research about pressing ethical issues; to foster sound norms of ethical reasoning and civic discussion; and to share the work of our community in the public interest.
Widespread ethical lapses of leaders in government, business and other professions prompt demands for more and better moral education. More fundamentally, the increasing complexity of public life - the scale and range of problems and the variety of knowledge required to deal with them - make ethical issues more difficult, even for men and women of good moral character. Not only are the ethical issues we face more complex, but the people we face them with are more diverse, increasing the frequency and intensity of our ethical disagreements.
Given these changes in the United States and in societies around the globe, the Center seeks to help meet the growing need for teachers, scholars, and leaders who address questions of moral choice across many of the professions and in public life more generally, and promotes a perspective on ethics informed by both theory and practice. We explore the connection between the problems t...hat professionals confront and the social and political structures in which they act. More generally, we address the ethical issues that all citizens face as they make the choices that profoundly affect the present and future of their societies in our increasingly interdependent world.