The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.
Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.
Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
Activates provider orders (Alliance Lab only).
May schedule patient appointments as ordered by clinician. May be responsible for the facilitation of patient flow .
Verifies demographic, clinical and financial information with patient as required.
High School graduate or GED
Minimum of one year experience in program specialty or related field
Ability to work in a fast paced, complex healthcare environment
Effectively organize and manage time and tasks independently
Ability to communicate (verbally and in writing) in a clear and concise manner
Can use a mouse, navigate computer programs and use email in a professional setting
Proficiency in the use of multi-line phones; general office skills
Previous medical reception experience and/or experience in an ambulatory clinic or health care setting
Proficiency with Word and Outlook; familiarity with Medical terminology
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.