In accordance with Washington State Governor's Proclamation 21-14.1, as a condition of employment, all WSU employees must be fully vaccinated or have an approved medical/religious accommodation no later than October 18, 2021. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation for new employees will be verified no later than October 18, 2021. If the effective date of appointment is October 18, 2021 or later vaccine or approved accommodation status will be verified prior to first day of employment. Please reach out to Human Resource Services (HRS) at email@example.com opens new window' target='_blank' href='https://apptrkr.com/get_redirect.php?id=2494454&targetURL=mailto:firstname.lastname@example.org'>email@example.com or 509-335-4521 if you have questions regarding this.
Summary of Duties:
The IT Support Technician 2 works under the supervision of the IT Director for IREACH.
The incumbent provides for IREACH faculty and staff primary desktop support including hardware and software, user accounts, and permissions. Performs diagnosis and resolution of hardware issues. Performs support for connection and provision of telephone systems. Assigns and disables user roles and security groups. Works with WSU IT on behalf of IREACH end users to diagnose and resolve user hardware or systems issues. The position requires the use of independent actions, use of judgment, and specific knowledge or experience in technical specialty to complete IT assignments.
Helpdesk Support and Workstation Hardware Support - 50%
Provides up to tier 2 support for IREACH IT tickets submitted by faculty and staff pertaining to workstations, user accounts, access and permissions.
Installs, updates, and configures software for users and provides training on the basic use of the software.
Performs basic diagnosis and resolution of hardware issues, including driver updates, and schedules work as directed to resolve warranty work.
Tracks, changes, programs, and installs workstations, computers, printers, peripherals and related software and driver and image desktops.
User Onboarding and Orientation - 15%
Supports new user computer imaging and providing an overview of features.
Provides a basic tour of IT services.
Network and Telecommunications - 10%
Connects and provisions VOIP phones based on the established procedure.
Monitors, troubleshoots, diagnoses, and escalates application, network, and server-related issues per procedure.
User Management - 10%
Creates and disables users in Active Directory and Azure AD.
Assigns and removes user roles and security groups.
Performs user audits on a project-based schedule.
Connects IREACH end-users to university-supported resources.
File Share and Access Management - 5%
Creates and manages file shares based on established security protocols.
Sharepoint Administration - 5%
Assists project team to build and maintain their SharePoint sites using established SharePoint Governance procedures.
Provides SharePoint end-user support and training; escalates when appropriate.
Other - 5%
Other duties as assigned.
Two (2) years of experience in information technology-related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.
Demonstrated ability to troubleshoot and resolve workstation and mobile issues (Windows 10, MacOS, iPhone, Android, Office)
Associates degree in IT and Network Administration or related field.
User administration of a common directory service (Active Directory, LDAP, Apple Open Directory).
Experience with file share access and administration.
Experience with SharePoint administration for SharePoint 2013 or above.
Area/College: WSU Spokane Health Sciences Department Name: Institute for Research and Education to Advance Community Health (IREACH) City, State, Zip: Seattle, WA 98101 Department Link:IREACH FTE: 50% Permanent/Temporary/Project: Permanent Posting Close Date: Open Until Filled Screening Begin Date: September 20, 2021 Background Check: This position has been designated by the department to require a background check. Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Applicants are required to include contact information for professional references within the application. Required Documents: Resume and cover letter.
Time Type: Part time
Position Term: 12 Month
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or firstname.lastname@example.org opens new window' target='_blank' href='https://apptrkr.com/get_redirect.php?id=2494454&targetURL=https://email@example.com'>firstname.lastname@example.org.
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.