Operations Support Specialist for Center for Workforce Solutions
Tidewater Community College
Location: Suffolk, Virginia
Internal Number: 38046
Tidewater Community College has served South Hampton Roads â“ both students and employers â“ for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCâ™s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
This part-time position provides operations support for the Center for Workforce Solutions.
The Center for Workforce Solutions (CWS) is responsible for providing corporate training and professional development and also administers state and federal workforce grants to meet the workforce needs of Hampton Roads.
The Operations Support Specialist position supports the creation of courses and classes in the Center for Workforce Solutions' (CWS) database system, assists in student registration including payments and refund functions. The position may perform functions related to bank deposits, room use management, office supply inventory management and the purchasing of programs materials for the Center for Workforce Solutions programs.
As needed, this position will provide receptionist/clerical duties. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and valued while on our premises and to be a problem solver for students and staff. It requires the ability to assist with special projects, follow instructions, and meet deadlines.
Knowledge of and ability to use a variety of PC-based software including Microsoft Word, PowerPoint, Excel and Outlook
Ability to learn new technology for course and student management
Ability to communicate effectively, both orally and in writing
Ability to accurately key data into student information system
Ability to work independently and cooperatively as a team member
Ability to problem solve, work accurately with details, and organize data
Demonstrated skills in customer service and telephone etiquette
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.