The part-time, seasonal Ticketing and Front of House Managerprovides leadership in the delivery of exceptional customer service to Celebrity Series audiences and executes the Celebrity Series brand position to ensure continuity between events in venues around greater Boston. This position is responsible for the management of front of house staffing and operations, hall branding, and customer service.
Usher/FOH Staff Management
Leads the recruiting, hiring, onboarding, and training for 10-20 seasonal usher staff to support Celebrity Series performances at a variety of venues around Boston and Cambridge
Provides oversight over master usher schedule and creates strategic staffing plan for all front of house staffing on site for each performance
Front of House Operations
Collaborates directly with the Associate Director of Production for delivery of exceptional front of house experience at venues by coordinating front of house materials and technologies load-in , planning the front of house entry experience, and implementing safety policies for audiences
Works closely with our venue partners’ front of house teams to ensure that Celebrity Series’ execution plans for front of house are clearly communicated and executed
Creates and distributes post-performance House Report on attendance, audience experience, and Front of House operations and shares findings with senior leadership
During performances, acts as primary leader and liaison between the Celebrity Series Box Office, venue partners, and front of house staff
Represent the Celebrity Series at events around Boston and Cambridge, assisting customers, venue staff, and Celebrity Series staff to create a welcoming and inclusive environment
In coordination with the Senior Manager of Ticketing and Audience Services, helps to support high volume on sales by providing excellent customer service to Celebrity Series patrons and subscribers
Conceptualizes full customer experience in arrival at venue, ensuring that Celebrity Series brand elements are prominent and engaging for customers and consistent between venue experiences
In collaboration with Associate Director of Marketing, project manages the creation of Celebrity Series brand elements including physical and digital signage to increase brand awareness at our partner venues
Analyze and digest patron feedback survey information to make recommendations for improvements to customer service and front of house experience
2-4 years of progressive experience in customer service, event planning, or venue operations, for an arts organization preferred
Experience in hiring, training, and managing staff
Must be able to lift and carry 25lbs
Knowledge of Tessitura ticketing software preferred
Excellent communication skills
Committed to advancing anti-racism efforts within the organization
Strong ability to work both independently and as part of a team
Position requires primarily weekend and evening hours during the performance season (September– June). Additional daytime office hours as needed for training, recruiting, meetings, and other duties.
How to Apply
To apply, email email@example.com with a resume and cover letter and include “Ticketing and Front of House Manager” in the subject line.
Please note that this posting will remain open until we have received a diverse pool of candidates.
With a mission to present performing artists who inspire and enrich our community, Celebrity Series, founded in 1938, has become a mainstay of Boston’s cultural life by bringing a widening spectrum of performers to Boston’s major concert halls. CSB presents over 70 mainstage performances in 8 to 10 different venues, and over 150 community engagement activities annually. Celebrity Series’ audiences experience the world’s great orchestras, chamber ensembles and soloists, and leading artists in contemporary dance, jazz, world, and folk music, and spoken word. Alongside mainstage performances, CSB’s Arts for All! community engagement programs connect it with a dynamic network of hundreds of community collaborators, reaching thousands of individuals annually, through 150+ activities. During the COVID-19 pandemic, performances have been live streamed (free and paid) through its website as Celebrity Series @ Home. While initially pursued as a response to the shutdown of live performances, streamed content will remain an important and complementary strategy when live, in-person performances return. Learn more at www.celebrityseries.org.
The Celebrity Series of Boston, Inc. is an equal... opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Celebrity Series is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, artist and audience focus, and innovation.