Indiana University Purdue University Indianpolis - IUPUI
Location: Bloomington, Indiana,
Internal Number: 296299
SICE ADMINISTRATION (BL-INAD-IUBLA)
The Luddy School of Informatics, Computing, and Engineering is world-renowned as an innovative leader in the teaching and research of the use of technology to solve real-world problems. We focus on what is possible and take a broad view of computing and information technology education and research. The Luddy School also prides itself on a welcoming, inclusive atmosphere in which colleagues are friends and not just co-workers, one that encourages collaboration while respecting individual ideas and expression. Creating a healthy, flexible work/life balance is critical, and our expansive benefits package provides the resources to achieve a positive, flourishing career at an ever-evolving and growing school.
Responsible for day to day office support for the Luddy Graduate Studies Office. Perform data entry tasks and services related to graduate advising and student services. Gather information and data to prepare routine and non-routine reports, assessments. Assist with and monitor departmental email account and respond or forward to appropriate team member. Assist with other ad-hoc duties as assigned by the Director of Graduate Administration.
Job duties include:
Provides exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services.
Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases.
Redirects complex questions and issues to higher-level appointed staff and/or managers.
Maintains high standards of confidentiality of all records and documents.
Other duties as assigned.
High school diploma or GED.
2 years of relevant experience.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Highly thorough and dependable.
Demonstrated customer service skills.
Friendly and service-oriented.
Demonstrated problem solving skills.
Ability to work under limited supervision and use independent judgement.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
The successful candidate will work 10-29 hours per week and is prompt for their scheduled hours of employment. Hours are flexible but must be consistent.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.