Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Childrens, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
We are patient-centered.Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
We are innovative.We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
We are respectful.We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important
We are collaborative.We understand that asking for and offering help in how to do better is not just a right, but among our most important
We areWe cannot just be comfortable with change; we must embrace it as proof that we are making progress.
We are responsible.Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental
This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.
The Patient Navigator will be the initial in-person contact with patients at the SCCA Proton Therapy Center and has primary responsibility for the overall effective, friendly, and efficient functioning of the daily operations in the center lobby/reception area. The Patient Navigator also provides care, guidance, and direction to patients and families as they enter the building, check in for their appointments, and require non-medical assistance of any type. The Patient Navigator will also help coordinate and arrange special functions for patients, such as weekly lunches, new patient orientation, and other center events and will work with outreach to connect patients with community opportunities to share their stories.
Serving as initial physical point of contact, greeting and giving direction to patients and
Receiving patient and family members at check-in for consult, weekly management, follow up visits and radiation treatment
Monitor patient/family wait time for appointments/treatment. Notify supervisor of excessive wait
Verifies current demographic/insurance information with patients
Use of software such as Mosaiq and
Responds to and resolves customer (patient/family/clinical staff, vendors, visitors) concerns as they relate to areas of center
Works with supervisor in maintaining centers lobby and reception areas for cleanliness and efficiency
Organize and participate in patient services
Maintain inventory of department supplies and assist with
Manage and maintain Patient Services database resulting in easily accessed information on appropriate advocate connections for potential patients, speaking opportunities, media opportunities,
Work with outreach to manage and execute external communications to patients/families about upcoming community events
Work with outreach to identify and create opportunities for patients/to share their experience in the community and build awareness, ultimately leading to potential new patients
Manage facilities and services for Advocacy events internally and
Provide telephone support by answering and directing incoming calls to the Intake department, taking appropriate messages and/or routing to the correct destination
Correlates, verifies, and enters patient information in computer systems utilized for patient records (IMS, Mosaiq, VTOC, EPIC.)
Helps patients, families, and caregivers overcome barriers to treatment such as financial, transportation, housing, insurance coverage, medication co-pays, emotional support, cultural issues, and complex service needs
Participates in care coordination with other healthcare professionals and community service providers to facilitate timely treatment and care for patients, and to arrange supportive services as needed
Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, and financial resources
3-5 years in a role strongly focused on direct in-person contact with customers in a guest realtions or hospitality-based environment
Must have strong customer skills
Demonstrated skill in assessing customer needs and problem solving abilities to meet those needs
Position will require excellent communication (both oral and written and organizational skills)
Ability to organize and prioritize work and handle multiple tasks
BA/BS in health sciences/education or related field
Experience working in healthcare
Experience in community outreach and advocacy
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.