IT Customer Service Representative (Temporary;Part-time) - Lexington Campuses
Bluegrass Community and Technical College
Location: Lexington, Kentucky
Type: Part Time
Internal Number: 67108
Our Support Center area within Information Technology Services at Bluegrass Community and Technical College is in need of a part-time Customer Service Representative. This position will assist with the support center including answering the help desk phone, general desktop support, trouble tickets, printer assistance, computer rotations, software installations, and general troubleshooting.
The ideal candidate will have strong customer service skills. They will also be a reliable, detail oriented, well-organized, clear speaking, hardworking, and self-motivated individual, who consistently demonstrates a positive attitude and willingness to exceed expectations in every task. The candidate must be able to work on multiple tasks at a time and be able to work both independently and within a team environment.
*Posting is open-ended and will be filled according to need.
Please see Summary for duties.
Minimum Education/Experience Requirements:
High school diploma/GED and one year related experience, or equivalent.
Understanding and experience with the following is required:
Oral and written communication skills
Outstanding customer support
Identifying and organizing user requests according to priority
Various computer hardware and software knowledge
Troubleshooting of computer issues
Willingness to assist technicians in the field as requested.
Understanding and/or experience with the following is preferable but not required:
Work order systems
Troubleshooting minor computer issues
Please apply by completing the online application. In addition to completing the online application, you may also send a letter of interest and your resume to BL-ITTemp@kctcs.edu.
Bluegrass Community and Technical College (BCTC) is a member college of the Kentucky Community and Technical College System. As one of the two largest colleges in our system, BCTC transfers more students to four-year universities than any other college in the state. It awards certificates, diplomas, and associate degrees in more than 40 career and technical programs with day, evening, and online classes serving more than 16,000 students annually at seven campuses. Customized workforce training serves more than 500 businesses annually. BCTC provides excellence in learning and service with caring, experienced professors, helpful staff, and excellent facilities and a focus on student success. The college sustains strong partnerships with our communities to improve economic vitality and quality of life in the region.