Do you enjoy working in a call center environment?
If your answer is 'yes', we invite you to consider this opportunity!
When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've achieved our fifth-consecutive Magnet designation for nursing perfection. Join us, and discover why U.S. News & World Report has named us one of America's Best Hospitals!
The Dispatch Call Center department within our Hospitality Services Division is committed to providing world-class services for patients, staff and the community. The team ensures that your requests are heard and completed to the satisfaction of the requestor. Follow-through is an important trait we emphasize for the quality of care for all guests at Cedars-Sinai Medical Center.
What is expected of you in this role?
The Dispatch Associate serves as an information and problem resolution to the medical center by dispatching organizational resources. Efficiently navigate work order and/or other systems, utilize communication systems, and other documents or files to effectively process and retrieve needed information in a timely and accurate manner.
Job Duties and Responsibilities:
Provide dispatch services by acquiring complete information from requestor and accurately and comprehensively create dispatch work or case orders. Log and document in system and work with appropriate department to communicate dispatch request.
Focus on live data updates and appropriately schedule or dispatch representatives to service calls and take immediate dispatch action involving patient care. Follow-up and/or recall locations of various areas and departments throughout the medical center.
Display excellent communication and customer service when speaking with customers and during follow-up. Utilize proper telephone etiquette when assisting customers, triaging calls and providing information while maintaining patient confidentiality.
Handle high call volumes and in emergency situations while keeping in line with Department and organizational policies and procedures.
***NOTE: This position works every weekend.
Qualifications we are looking for:
High School Diploma/GED, required.
One year of experience in a call center or as a dispatcher required.
Ability to handle multiple tasks frequently with short timelines, to prioritize and organize work, and to complete assignments in a timely, accurate manner.
Ability to use software applications and operate technological devices.
Ability to convey and/or receive written/verbal information to/from various audiences in different formats.
Ability to provide and/or support a level of work excellence and accuracy; recognize and address flaws or errors that others may overlook.
Typical office environment. Able to work in all areas of the medical center. Must be able to perform duties in all areas of the medical center and health system. Must be able to perform duties in a fast paced, high volume environment with frequent interruptions. Vision sufficient to work at a computer, hearing sufficient for telephone transactions. Light lifting (10 - 20 pounds) will occasionally be required. Sitting, standing and walking to all areas on the Medical Center Campus and adjacent buildings.
Working Title: Dispatch Associate, Dispatch Call Center - Part-Time - Evening Shift
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.