The Information Technology (IT) Technician is devoted to all aspects of computer network, workstation, and auxiliary device support, including set-up, installation, troubleshooting, service, upgrades, and maintenance. The IT Technician is not only a technical worker but often deals directly with the user (including faculty, staff, and students), offering advice, training, solutions and guidance. The ideal candidate will be flexible, conscientious, attentive to detail, and possess strong troubleshooting and communication skills.
Responsible for the operational state and functionality of all systems with the Greene Street Friends School (GSFS) Network including device configuration and setup, firewall management, troubleshooting, and repair.
Administrator of the G Suite management tools for cloud resources.
Administrator of Apple School Manager and JAMF School for all school iPads.
Assignment and deployment of IT resources to users and maintenance of a current inventory of IT assets, user assignments, and location.
Monitor and administrator of IT maintenance, installation, purchase, licenses, and service agreements.
Perform application support for GSFS hosted and local systems to include vendor coordination for troubleshooting, update/upgrade scheduling and user training.
Network troubleshooting and resolution of basic network issues to include isolation of network trouble, management of the directory system, and basic server management.
Coordinate and manage IT projects.
Maintain documentation and records related to IT ensuring confidentiality of constituent records and communications.
Perform other tasks as assigned by the Director of Finance and Operations
Competencies: Confidentiality, Time Management, Analyzing Information, Flexibility, Excellent Verbal and Written Communication Skills
Supervisory Responsibility: This position has no supervisory responsibilities
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to type, file, or lift office supplies up to 20 pounds. The employee is frequently required to stand, talk, and hear.
At least 2 – 5 years of work experience in the related field.
Any combination of education, training, certifications, and experience that demonstrates the ability to perform the duties of the position.
Demonstrate a knowledge of basic computer troubleshooting and repair.
Demonstrate a knowledge of networking concepts. Experience with SonicWALL, Datto, and Ubiquiti preferred.
Required knowledge of Microsoft Windows and experience supporting PC Users.
Experience managing Chromebooks, iPads, and MacBooks.
Ability to troubleshoot network and connectivity problems.
Demonstrate a knowledge of network security concepts.
Demonstrate a knowledge of structured cabling system design
Provide excellent customer service support.
Ability to switch gears quickly and flexibly move between issues needing support.
Ability to triage support tickets to meet everyone’s needs as quickly and efficiently as possible.
Should teleworking become necessary, Employee will:
Be willing and able to perform all parts of this job description while working from home, on campus or a combination.
Be proficient or willing to become proficient in the technology needed to perform duties online and/or remotely.
This job description is intended to describe the basic elements of the job and should not be construed as an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. This job description does not constitute a contract. It may be modified or amended at any time as determined in the School’s discretion.
Founded in 1855, Greene Street Friends School has operated continuously in central Germantown section of Philadelphia. The school’s curriculum emphasizes Quaker values, academic strength, and cultural competence. Greene Street graduates attend the top private and public magnet high schools, the largest percentage attending Central High School. Since the mid-1960’s the school has implemented a mission-based business model that prioritizes financial accessibility, with an enrollment of 45% - 55% students of color. Over the past twenty years, the school has doubled both in enrollment and campus size. Current enrollment is 320 students on a campus of three acres. The annual budget is $5M, no debt.