This position provides public services and circulation, reference, and technical assistance to patrons, students, and staff, and assists librarians with special projects as assigned.
The Circulation and Reference Assistant staffs the circulation desk and reference service points; answers phones; performs circulation duties, such as checking books and materials in and out, pulling holds, checking missing lists, calling patrons when holds come in, answering directional questions, and referring reference questions to the reference desk; troubleshoots, maintains, and assists with the operation of PCs, printers, copiers, and scanners; helps with shelving and shelf maintenance, including shelf reading, weeding, and shifting of books; participates in professional development and training opportunities; performs other job-related duties as assigned; provides reference assistance by interviewing patrons to determine their information needs and instructing them on how and where to find and use needed resources, including the online catalog, electronic resources, and the Internet; records and maintains reference statistics; understands, applies, and explains library and college policies and procedures; assists with special projects.
Basic knowledge of library circulation and reference practices. Ability to communicate effectively, both orally and in writing, with a diverse public. Ability to use library databases, electronic library resources, and the Internet for research. Ability to work independently and as a team member. Ability to adapt to a changing environment. Ability to have some flexibility in work schedule. Knowledge of and skill in using Microsoft Office, e-mail, Internet, learning management systems, and other computer applications. Ability to organize, work with details, and maintain accurate records. Ability to provide excellent customer service to patrons and enforce library policies and procedures.
Internal Number: 32906
About Tidewater Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.