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BLANK AST 2 (Client Services Representative)
University of California Davis
BLANK AST 2 (Client Services Representative)
University of California Davis
 BLANK AST 2 (Client Services Representative) Job Summary Under general supervision, provide support for clinicians and students in the Veterinary Teaching Hospital by serving as the first point of contact; provide medical records support; schedule appointments and process medical records data for easy retrieval; collect payments for services; enter patient charges and collect payment from clients. This position floats between the SAC and LAC as needed and may work evenings, weekends, or holidays. RECRUITMENT PERIOD: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date. POSITION INFORMATION PHYSICAL DEMANDS -Maneuver/lift equipment and materials weighing up to 25 pounds. -Perform duties at counter or desk for extended periods of time and work in confined or small spaces. WORK ENVIRONMENT -May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. -Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7-day week coverage in client services to meet operational needs. -Work variable hours and occasional overtime to meet operational needs. -Work in other related areas on an as needed basis. -Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. QUALIFICATIONS Required: -Reception experience to answer phones, take accurate messages and assist clients. -Experience with billing, cashiering and client services. -Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner. Preferred: -Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals. This includes knowledge base for small animals and large animals. -Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs. Knowledge of Procedures affecting services, clients, and confidentiality of records/client information. -Knowledge of VMTH admissions, records, cashiering policies and procedures affecting services, clients, and confidentiality of records and information. Ability to learn the fundamental VMTH services and standards for admissions, records, billing, disease processes, scientific terms and processes. -Experience working in a veterinary or medical environment. SPECIAL REQUIREMENTS Background Check This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. EEO/AA Statement The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Salary Range $20.73 - $29.36/Hr. No. of Positions 5 Appointment Type Limited Percentage of Time Part Time, 40%, This position ends 10 months from date of hire with the possibility of extension and/or becoming career. Shift Hours Days and Hours TBD Location Davis Campus Union Representation Yes Benefits Eligible No Apply by Date 04/27/2021 To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=7&JobOpeningId=16884&PostingSeq=1 The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0cafc194dc4f0a4b85a931671b874060
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Internal Number: 2204469
About University of California Davis
UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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