Part-Time Office Services Assistant

OPTOMETRY (BL-OPT-IUBLA)

In conjunction with other Office Services Assistant positions, this position serves as one of the points-of contact individuals for the School of Optometry, Atwater Eye Care Center, and Indianapolis Eye Care Center. This position works exclusively in a centralized call center. Primary responsibilities include, but are not limited to, answering incoming calls, creating patient accounts in the electronic medical records system, Position Inquiry collection of insurance data, scheduling patient appointments, and triage of ocular emergencies and coordinating care. Field and respond to general inquiries as well as patient satisfaction comments.

Use of multi-line telephone software system.

High school diploma or GED and one year of experience in medical scheduling.

Hands-on experience with a practice management system. Customer service experience. Understanding of medical chart maintenance and insurance. Excellent interpersonal and communication skills, with a customer service orientation and ability to work well with a wide range of diverse clientele in a diplomatic manner. Good organizational skills including ability to perform multiple/concurrent tasks in a busy interactive environment with frequent interruptions while maintaining confidentiality in all capacities to comply with federal and state regulations. Intermediate computer skills including with software packages such as Microsoft Office Suite. Ability to deliver excellent patient care and demonstrate a team attitude.

Confidentiality required in all capacities of responsibilities.

Scheduling unit hours are 8:00 a.m. - 5:00 p.m., Monday - Friday.

This position may be scheduled up to 29 hours per week.

Salary Plan: HR

Salary Grade: HR

FLSA: Nonexempt

Job Function: Temporary Hourly

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

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