Creating the best outcomes for our patients requires the right people. At Inova health system, our staff exceeds expectations by performing at the top-level of the profession. Inova Health System is a strong advocate for its employees and provides a true collaborative environment in which the healthcare team works closely together, bringing skill, experience and mutual respect to the task of providing superior medical care for our patients. The Patient Care Representative schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorization's. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff.
Greets all patients in a courteous, professional manner.
Obtains and accurately enters patient information into registration system.
Provides registration face sheet to patients to review; make changes as necessary in the registration system.
Efficiently and correctly schedules patient appointments according to departmental procedure.
Answers the phone within three rings
Handles multiple telephone lines with high call volumes. Screens and routes all call appropriately.
Files correspondence promptly in patient charts when returned from clinician or manager.
HOW TO APPLY?
Complete the online application
Complete the electronic talent assessment (multiple-choice questionnaire)
Every Friday and Saturday night 930pm to 6am - required holidays
Internal Number: 59738BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.