Germanna Community College is a public, open access institution of higher education in the Virginia Community College System with a Fredericksburg Area Campus in Spotsylvania, a Locust Grove Campus, and several off-campus centers. Located in north central Virginia we are close to the nationâ™s capital and to Richmond, as well as the Blue Ridge mountains, the Chesapeake bay and the Atlantic ocean. As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Fredericksburg and the counties of Caroline, Culpeper, King George, Madison, Orange, Spotsylvania, and Stafford. The College is a dynamic learning organization that serves as a regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is seeking three part time-front line customer service professionals to work in multi-faceted positions in Enrollment Services. All of these positions work directly with students but each one has a specialty area in Admissions or the Enrollment Lab. Two of these positions are located primarily at the Fredericksburg Area campus and one is at the Locust Grove campus but will be virtual until further notice. Flexibility and a willingness to work at other locations, as needed, is a must. These positions are in a very fast paced and challenging environment. Enrollment Services provides students with assistance in admissions, registration, and financial aid as well as makes regular referrals to Counseling, Disabilities Services, Veteranâ™s Affairs, Testing and other support services. The successful candidate will answer inquiries from the public regarding programs and services offered by the college, and assist prospective, new, and continuing student's access student and academic support services. The ability to provide excellent customer service is essential to this position. This includes patience and the ability to understand and identify with the feelings of others and communicate accordingly. The selected candidates must also exhibit excellent problem-solving skills, and an ability to connect with a diverse population. The ideal candidate will understand the importance of identifying prospective students as well as timely follow-up to convert them from prospects to applicant. Once a student has applied, the person in this position will be required to provide follow up, troubleshoot any barriers the student may have as well as outline the onboarding process for new students. If you enjoy helping others reach their goals, this is the job for you! To apply for this position please complete a VCCS application that can be found on our website: www.germanna.edu, click on Human Resources, then Employment Opportunities, then Part Time Wage. Include your resume and your cover letter and submit before January 28, 2021 to be considered in the first review. Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer
High School Diploma or equivalent experience •Proficiency in Microsoft Office •Excellent problem-solving skills •Effective interpersonal skills
Internal Number: 27446
About Germanna Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.